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| No. | Modules / Units |
| 1 | Overview of Conflict: |
| ¨ Meaning of Conflict, Nature, Transitions in Conflict Thought – Traditional View, Human Relations View, Interactionist View. Functional and Dysfunctional Conflict, Levels of Conflicts, Process of Conflicts. ¨ Meaning of Industrial/ Organizational Conflict, Causes, Benefits and Limitations of Conflicts to the Organization. ¨ Conflict Outcomes: Win-lose, lose-lose, compromise, win-win. ¨ Five belief domains of Conflicts: Superiority, Injustice, Vulnerability, Distrust, Helplessness. | |
| 2 | Conflict Management: |
| ¨ Meaning of Conflict management, Need and Importance of Conflict management, Conflict Resolution Strategies - Competing, Accommodating, Avoiding, Compromising, Collaborative. | |
| ¨ Strategies for resolving conflicts at – Intra-personal, Inter-personal, Intra-group and Inter group levels. ¨ Prevention of Industrial Conflicts: Labour welfare officer, Tripartite and Bipartite Bodies, Standing Orders, Grievance Procedure, Collective Bargaining. ¨ Settlement of Conflicts: Investigation, Mediator, Conciliation, Voluntary arbitration, compulsory arbitration, labour courts, industrial tribunals, national tribunals. | |
| 3 | Overview of Negotiation: |
| ¨ Negotiation: Meaning, Importance of Negotiation, Process, Factors/ Elements affecting negotiation, Challenges for an Effective Negotiation. ¨ Role of Communication, Personality and Emotions in Negotiation. ¨ Distributive and Integrative Negotiation (concepts). ¨ Cross-Cultural Negotiation: Meaning, Factors influencing cross-cultural negotiations, Ways to resolve Cross Cultural negotiation. ¨ Types of Negotiations in Corporates/ Work Place – Day to Day, Employer – Employee, Negotiation between Colleagues, Commercial Negotiation, Legal Negotiations. ¨ International Negotiations: Meaning, Factors affecting negotiation. | |
| 4 | Managing Negotiations, Ethics in Negotiation and 3D Negotiation: |
| ¨ Third Party Negotiation (1) Mediation – Meaning, Role of Mediator (2) Arbitration – Meaning, Role of Arbitrator (3) Conciliation – Meaning, Role of Conciliator (4) Consultation – Meaning, Role of Consultant ¨ Skills for Effective Negotiation. ¨ Negotiation as an Approach to Manage Conflicts. ¨ Ethics in Negotiation: Meaning, Need, Ethically Ambiguous Negotiation Tactics. ¨ Culture and Negotiation: Meaning, Influence of culture on negotiations. ¨ 3D Negotiation: Meaning, The 3 Dimensions for successful negotiations. |
| No. | Modules / Units |
| 1 | Overview of Conflict: |
| ¨ Meaning of Conflict, Nature, Transitions in Conflict Thought – Traditional View, Human Relations View, Interactionist View. Functional and Dysfunctional Conflict, Levels of Conflicts, Process of Conflicts.
¨ Meaning of Industrial/ Organizational Conflict, Causes, Benefits and Limitations of Conflicts to the Organization. ¨ Conflict Outcomes: Win-lose, lose-lose, compromise, win-win. ¨ Five belief domains of Conflicts: Superiority, Injustice, Vulnerability, Distrust, Helplessness. |
|
| 2 | Conflict Management: |
| ¨ Meaning of Conflict management, Need and Importance of Conflict management, Conflict Resolution Strategies – Competing, Accommodating, Avoiding, Compromising, Collaborative. | |
| ¨ Strategies for resolving conflicts at – Intra-personal, Inter-personal, Intra-group and Inter group levels.
¨ Prevention of Industrial Conflicts: Labour welfare officer, Tripartite and Bipartite Bodies, Standing Orders, Grievance Procedure, Collective Bargaining. ¨ Settlement of Conflicts: Investigation, Mediator, Conciliation, Voluntary arbitration, compulsory arbitration, labour courts, industrial tribunals, national tribunals. |
|
| 3 | Overview of Negotiation: |
| ¨ Negotiation: Meaning, Importance of Negotiation, Process, Factors/ Elements affecting negotiation, Challenges for an Effective Negotiation.
¨ Role of Communication, Personality and Emotions in Negotiation. ¨ Distributive and Integrative Negotiation (concepts). ¨ Cross-Cultural Negotiation: Meaning, Factors influencing cross-cultural negotiations, Ways to resolve Cross Cultural negotiation. ¨ Types of Negotiations in Corporates/ Work Place – Day to Day, Employer – Employee, Negotiation between Colleagues, Commercial Negotiation, Legal Negotiations. ¨ International Negotiations: Meaning, Factors affecting negotiation. |
|
| 4 | Managing Negotiations, Ethics in Negotiation and 3D Negotiation: |
| ¨ Third Party Negotiation
(1) Mediation – Meaning, Role of Mediator (2) Arbitration – Meaning, Role of Arbitrator (3) Conciliation – Meaning, Role of Conciliator (4) Consultation – Meaning, Role of Consultant ¨ Skills for Effective Negotiation. ¨ Negotiation as an Approach to Manage Conflicts. ¨ Ethics in Negotiation: Meaning, Need, Ethically Ambiguous Negotiation Tactics. ¨ Culture and Negotiation: Meaning, Influence of culture on negotiations. ¨ 3D Negotiation: Meaning, The 3 Dimensions for successful negotiations. |
