Conflict and Negotiation

₹110.00

SYBMS — SEMESTER – IV

Author: Prerna Sharma

Parveen Nagpal

Mitali Shelankar

FOURTH REVISED EDITION

Categories: BMS, Elective – HR, S. Y. BMS, Semester - IV

Description

Description

SYLLABUS

No.	Modules / Units
1	Overview of Conflict:
	¨ Meaning of Conflict, Nature, Transitions in Conflict Thought – Traditional View, Human Relations View, Interactionist View. Functional and Dysfunctional Conflict, Levels of Conflicts, Process of Conflicts. ¨ Meaning of Industrial/ Organizational Conflict, Causes, Benefits and Limitations of Conflicts to the Organization. ¨ Conflict Outcomes: Win-lose, lose-lose, compromise, win-win. ¨ Five belief domains of Conflicts: Superiority, Injustice, Vulnerability, Distrust, Helplessness.
2	Conflict Management:
	¨ Meaning of Conflict management, Need and Importance of Conflict management, Conflict Resolution Strategies – Competing, Accommodating, Avoiding, Compromising, Collaborative.
	¨ Strategies for resolving conflicts at – Intra-personal, Inter-personal, Intra-group and Inter group levels. ¨ Prevention of Industrial Conflicts: Labour welfare officer, Tripartite and Bipartite Bodies, Standing Orders, Grievance Procedure, Collective Bargaining. ¨ Settlement of Conflicts: Investigation, Mediator, Conciliation, Voluntary arbitration, compulsory arbitration, labour courts, industrial tribunals, national tribunals.
3	Overview of Negotiation:
	¨ Negotiation: Meaning, Importance of Negotiation, Process, Factors/ Elements affecting negotiation, Challenges for an Effective Negotiation. ¨ Role of Communication, Personality and Emotions in Negotiation. ¨ Distributive and Integrative Negotiation (concepts). ¨ Cross-Cultural Negotiation: Meaning, Factors influencing cross-cultural negotiations, Ways to resolve Cross Cultural negotiation. ¨ Types of Negotiations in Corporates/ Work Place – Day to Day, Employer – Employee, Negotiation between Colleagues, Commercial Negotiation, Legal Negotiations. ¨ International Negotiations: Meaning, Factors affecting negotiation.
4	Managing Negotiations, Ethics in Negotiation and 3D Negotiation:
	¨ Third Party Negotiation (1) Mediation – Meaning, Role of Mediator (2) Arbitration – Meaning, Role of Arbitrator (3) Conciliation – Meaning, Role of Conciliator (4) Consultation – Meaning, Role of Consultant ¨ Skills for Effective Negotiation. ¨ Negotiation as an Approach to Manage Conflicts. ¨ Ethics in Negotiation: Meaning, Need, Ethically Ambiguous Negotiation Tactics. ¨ Culture and Negotiation: Meaning, Influence of culture on negotiations. ¨ 3D Negotiation: Meaning, The 3 Dimensions for successful negotiations.