Description

SYLLABUS

MODULE – I:

(1)    Soft Skills Development:

• Basic English – Meeting and Greeting Phrases in Hospitality Industry – Personality Development (Patience, Respect, Tolerance, Leadership Skills, Technical Skills) – Importance of Body Language, Personal, Social Etiquettes, Life Skills, Disaster Management Skills.
• Principles of Management (Planning, Organising, Staffing, Leading and Controlling with reference to Hospitality Industry) – Levels of Management in the Hospitality Industry.

(2)    Hospitality in Hotel Industry and Tourism Industry:

• Introduction to Hospitality Management, Hotel – Definition, Classification and Star Categorization of Hotel, Meal Plan, Types of Room, Front Office Desk Management – Food Serving Etiquettes – Accommodation Policy – Career Opportunities in Hotel Industry.
• Definitions and Historical Development of Tourism, Types and Forms of Tourism, Planning and Execution of Tour Plans – Coordination during Tour Management – Networking for Tour Management – Career Opportunities in Tourism Industry.